QA and Customer Support Engineer

We are looking for an experienced QA and automation engineer to join our growing R&D Group. This position reports to DriveU’s director of QA Customer Support and DevOps.


  • Build, conduct, and maintain manual tests, regression tests AND automation tests
    (WhiteBox and BlackBox) as part of the development process lifecycle
  • Provide customers with support via desktop solutions, chat functions, emails, and calls
  • Assist prospects/customers with
    • System setup, application installations, ensuring optimal functionality
    • Troubleshoot service issues by asking customers targeted questions
    • Provide customers with step-by-step guidance to resolve technical problems
    • Follow up on technical queries and provide prompt feedback
    • Prioritize customer queries and escalate serious technical issues to developers
    • Documenting error reports and monitoring performance metrics
  • Relay functionality feedback from customers to developers
  • Responsibility for extending and maintaining benchmarking processes
  • Integrate and manage industry standard QA work processes into the DriveU
    development cycles


  • Experience of 2+ years as QA / Customer Support Engineer
  • Hands-on work experience in Linux, Python, and cloud (AWS/GCP/Azure) environments
  • Strong knowledge of software QA methodologies, tools, and processes
  • Substantial practical knowledge of support best practices for multidisciplinary
  • Experience with testing, automation, and development frameworks and tools – PyTest,
    Jenkins, Docker
  • Experience with video technologies – encoding, decoding, transport, familiarity with
    HEVC/ H265 etc. – an advantage
  • Experience with cellular networking technologies protocols – an advantage
  • Previous startup experience, preferably in the auto-tech space – a big advantage
  • Self-starter, quick learner, Team player, “Can Do” attitude
  • Ability to work well with rapid deployment cycles and tight deadlines


  • Max. file size: 50 MB.
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