We are looking for an experienced QA and automation engineer to join our growing R&D Group. This position reports to DriveU’s director of QA Customer Support and DevOps.
Responsibilities:
- Build, conduct, and maintain manual tests, regression tests AND automation tests
(WhiteBox and BlackBox) as part of the development process lifecycle - Provide customers with support via desktop solutions, chat functions, emails, and calls
- Assist prospects/customers with
- System setup, application installations, ensuring optimal functionality
- Troubleshoot service issues by asking customers targeted questions
- Provide customers with step-by-step guidance to resolve technical problems
- Follow up on technical queries and provide prompt feedback
- Prioritize customer queries and escalate serious technical issues to developers
- Documenting error reports and monitoring performance metrics
- Relay functionality feedback from customers to developers
- Responsibility for extending and maintaining benchmarking processes
- Integrate and manage industry standard QA work processes into the DriveU
development cycles
Requirements:
- Experience of 2+ years as QA / Customer Support Engineer
- Hands-on work experience in Linux, Python, and cloud (AWS/GCP/Azure) environments
- Strong knowledge of software QA methodologies, tools, and processes
- Substantial practical knowledge of support best practices for multidisciplinary
products - Experience with testing, automation, and development frameworks and tools – PyTest,
Jenkins, Docker - Experience with video technologies – encoding, decoding, transport, familiarity with
HEVC/ H265 etc. – an advantage - Experience with cellular networking technologies protocols – an advantage
- Previous startup experience, preferably in the auto-tech space – a big advantage
- Self-starter, quick learner, Team player, “Can Do” attitude
- Ability to work well with rapid deployment cycles and tight deadlines